Terms and Conditions My SPOT
My SPOT Loyalty Programme – Terms and Conditions
TERMS AND CONDITIONS OF THE “My SPOT” LOYALTY PROGRAM
The SPOT mobile app (“App”) is owned by NE Property B.V. (“Company”), which has the right to use it at Magnolia Park Property Sp. z o.o. (“Shopping Center”) as part of the NEPI Rockcastle Group, with its registered office in Warsaw at ul. Twarda 4, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number: 0000673338, NIP 5272807340, REGON 367066718.
The SPOT mobile app consists of software accessible on both iOS and Android systems and is available free of charge on the App Store and Google Play; it provides the User with a range of services as well as loyalty points that entitle the User to rewards and discounts on products and services offered at the Shopping Center.
The purpose of these Terms and Conditions is to fully and accurately inform Users, as specified in the Terms of Use, about the terms and conditions for using the “My SPOT” loyalty program (“Loyalty Program”).
By downloading the app and signing up for the “My SPOT” loyalty program, the User accepts and agrees to comply with the Terms and Conditions of the loyalty program.
To use the app, you must install it on a smartphone or tablet running the iOS or Android operating system; use of the mobile app will be possible only after you accept the currently effective Terms of Use.
The benefits offered are periodically updated in the App, and the Shopping Center reserves the right to make changes at any time to the Terms of Use and/or the Privacy Policy, as well as to the Terms and Conditions of Participation in the “My SPOT” loyalty program.
1. My SPOT LOYALTY PROGRAM
1.1. General Information
These terms describe the “My SPOT” loyalty program; the program details contain specific information as well as the latest updates to the program. Program details are subject to periodic changes, so please check the program details regularly to stay up to date with the latest information.
My SPOT is a loyalty program integrated into the SPOT mobile app.
My SPOT is based on a system of earning loyalty points as a reward for purchases made at stores in shopping centers participating in the program. The loyalty program is structured as follows:
· Rewards offered based on the user’s status in the app: discounts and exclusive benefits
· The ability to purchase rewards and services using loyalty points collected in the app
1.2. Eligibility and Registration
Access to the My SPOT program is available in the “My SPOT” section. To join the loyalty program, you must register by creating a user account in the app.
2. LOCATION
The mobile app is available at NEPI Rockcastle’s portfolio of shopping centers. A list of shopping centers participating in the My SPOT loyalty program can be found in Appendix 1 to the Terms of Use.
Users can select their primary shopping center—the one they visit most often—within the app, with the option to choose a different shopping center when visiting other malls in NEPI Rockcastle’s portfolio in Poland, when traveling outside their local area, or when simply visiting another mall.
Users can earn points for purchases at any of the participating shopping centers. Users can also redeem points and enjoy the benefits of the status they’ve earned in the app at any of the shopping centers participating in the program.
The current terms and conditions of the Loyalty Program apply to the Magnolia Park Shopping Center (hereinafter: the Shopping Center), located in Wrocław (zip code: 52-204) at 58 Legnicka Street
3. HOW TO EARN POINTS
3.1 Users earn points for purchases made at stores in the Shopping Center participating in the program, at a rate of 1 PLN = 1 point. The stores listed in Section 3.3 are excluded from this rate. Users may also earn points for the following activities performed in the App:
• Creating an account in the App (Registration): 100 points
• Completing the profile in the “My Account” section: 100 points
• Referring the SPOT app to a friend. The user can send an invitation code to their friends. The user will receive 100 points when the invited friend creates an account in the app using the invitation code. The user can earn a maximum of 500 points per year.
• For the first voucher scanned by a friend invited to the app, the user receives 100 points. The user can earn a maximum of 500 points.
• Checking in at the Shopping Center (a user can check in at the Shopping Center up to 2 times per week and earn a maximum of 200 points per month): 20 points
• Scanning a receipt at the Shopping Center: The user will receive 1 point for every 1 zł spent, with the following exceptions: The user will receive 1 point for every 2 zł spent at a supermarket, hypermarket, or other grocery store listed in Section 3.3(i); the user will receive 1 point for every 5 zł spent at electronics stores listed in Section 3.3(ii)
3.2 Participants may choose the method of earning Points:
1) Accumulating points by manually scanning receipts in the App, or
2) Automatic accumulation of points by syncing a bank account with the Account in the App.
At any given time, a Participant may use only one of the above methods for earning Points. A Participant may change the method for earning Points at any time, but no more than once per day.
Accumulated points cannot be exchanged for cash; each User may access a range of benefits depending on their current membership level.
3.3 Exchanging shopping receipts for points: For purchases made at the Shopping Center, the user receives loyalty points after scanning the receipt using the receipt-scanning feature available in the SPOT app.
a) Ratio: every 1 zł spent equals 1 point (1 zł = 1 point), in accordance with standard rounding rules;
b) Exceptions:
(i) purchases at hypermarkets, supermarkets, or grocery stores: 2 zł spent equals 1 point (2 zł = 1 point), in accordance with mathematical rounding rules;
(ii) purchases at RTV euro AGD, Samsung, iDream Apple Premium, and Mi Store Xiaomi stores: 5 zł spent equals 1 point (5 zł = 1 point), in accordance with mathematical rounding rules;
(iii) All expenses related to currency exchange and precious metal exchange, payment processing (including for utilities, banking, and insurance services), as well as gambling and/or casino-style games, and receipts for the purchase of gift vouchers from Infodesk, fuel purchases, alcohol, tobacco products, e-cigarettes, medications, prepaid cards, telephone network services, travel agencies, and advance payments made at travel agencies or post offices (List of Stores – Appendix 3) = 0 points,
3.4 The user must take into account the following terms and restrictions regarding the scanning of fiscal receipts:
a) Maximum number of scanned receipts per store per day: 2
b) Maximum total number of scanned receipts per User: 10 per day and 20 per week
c) Maximum number of points that can be earned in a month, regardless of the number and value of scanned receipts: 4,500
d) Minimum value accepted for each scanned receipt: 30 PLN
e) Minimum value accepted for each receipt when the Automatic Points Accrual feature is enabled: 20 PLN
f) Maximum number of days to scan a receipt (purchase) after it is issued: 2 days (48 hours from the time the receipt is printed)
g) Maximum number of rewards a user can redeem: 2 per day
h) The Merchant’s employees and their relatives—i.e., spouses, children, descendants, and siblings—may participate in the Program, provided that they are not eligible to register receipts issued by the Merchant where these employees are employed.
Users may not lend accumulated points to other Users or transfer them from one Account to another.
Scans of receipts not in the User’s possession (photos of receipts) will not be accepted. The User must be the owner of the receipt and the person who paid for it. Since the automatic receipt recognition system recognizes only fiscal receipts, and to prevent fraud, scans other than valid scans of fiscal receipts will not be accepted. Scans of tax invoices or non-fiscal receipts, receipts issued as part of business operations containing the purchaser’s tax identification number, or documents equivalent to invoices that the User scans in the App will not be considered valid for participation in loyalty programs offered by the Shopping Center and/or the Company’s Business Partners.
A single receipt may be registered only once and by only one User (there must be no situation in which the same receipt is registered in the Program by two different Users—such action will be considered a violation of these Terms and Conditions).
Points for scanned receipts may be awarded automatically immediately after scanning or, in the event of any uncertainty regarding the scan, the Shopping Center and/or the Company’s Business Partners reserve the right to review the receipt within 3 business days, after which the User will be awarded the appropriate number of points.
Once the points have been credited, the App will indicate this by displaying the updated point total on the mobile phone screen in the appropriate section.
The number of points already awarded to a given User cannot be reduced as a result of such a change.
The Shopping Center and/or the Company’s Business Partners may modify the rewards offer in the “Rewards Catalog” section of the App at any time, both in terms of the range of rewards and gifts offered and the number of points associated with each individual reward; Users will be notified of such modifications within the App.
The Shopping Center and/or the Company’s Business Partners reserve the right to deduct points that Users have obtained through fraud.
If a User deletes their Account or if the Companies close the Account, any accumulated and unused points cannot be transferred to other Users or to other Accounts but will be forfeited. If the Companies decide to discontinue the App, Users will be notified 30 days in advance. If Users do not redeem their points by the date the App is discontinued, the points will be forfeited.
4. Automatic Point Accrual
4.1 As part of the Loyalty Program, a Participant may activate Automatic Point Accrual as a separate feature of the Loyalty Program.
4.2 The provider of the Automatic Points Accrual functionality (service) is Spaycial/Transaction Connect, a French company with its registered office at 86, Rue du Faubourg St Denis, 75010 Paris, registered in the Paris Commercial Register under number 822 619 185 (“Transaction Connect”).
4.3 During Registration or at any time after Registration in the Program: a link will be available in the Participant’s Account to activate the Automatic Points Accrual feature. When a User (“User who has activated the Automatic Points Accrual service”) decides to activate Automatic Points Accrual, the provider of this service will be Transaction Connect, to which the User provides the following information: Bank / account type / other information that may be required by a branch of an Eligible Company, and the User consents to the synchronization of their account with the Loyalty Account in accordance with the terms of use for Automatic Point Accrual. The Participant agrees to provide with accurate and complete information, as well as to update such information as frequently as required. The Participant is required to activate their payment card in the App every 90 days so that Points can continue to be automatically accrued through this feature. The User will receive reminders about the need to activate the card via email and push notifications. If the User does not activate their payment card within 10 days after the expiration of the 90-day period referred to in the sentence above, the User’s membership level will be downgraded from VIP to a level corresponding to the number of points earned. Details regarding the operation of Automatic Point Accrual are set forth in the Terms of Use provided by Transaction Connect.
4.4 Upon activation of Automatic Point Accrual, the Participant is granted VIP Participant status.
4.5 The Automatic Point Accrual feature is available and may be activated only during the Program’s term.
4.6 For the purposes of interpreting and regulating the rules of Automatic Point Accrual, the following terms are defined:
a) Eligible Entities – Banks qualified for the Program (meaning any company in Poland or a company with its principal place of business in Poland) listed in Appendix 2 to these Terms and Conditions.
Note: Due to the discretion of Transaction Connect (the entity responsible for Automatic Point Accrual) in this regard, any company may be removed from the list of Eligible Entities without the Participant being entitled to compensation or reimbursement of costs.
b) Synchronized Account – means an account synchronized with the User’s Account. A Synchronized Account may be a bank account.
c) Payment Method(s) – means the payment method(s) (i.e., payment card(s)) linked to the Participant’s Synchronized Account. All Payment Methods linked to the Participant’s Synchronized Account will trigger Automatic Point Accrual, provided that the Purchase entitles the User to do so, and the User does not need to update their information in the event of a change in the Payment Method (i.e., for example, upon receiving a new payment card).
4.7 Activating Automatic Points Accrual:
a) To activate Automatic Points Accrual, the Participant:
must have an active Account, and then
must link a bank account to the Account and select the name of the financial institution (the bank where the Participant has an account), and then enter the same username and password on ’s secure interface that the Participant uses when logging into the secure interface to verify their bank account, in accordance with the provisions of the applicable Payment Services Directive (PSD 2), resulting in synchronization.
Note: The User’s bank (if the User has a bank account designated by the User for synchronization) must be listed among the Eligible Entities.
b) The User may earn additional Points by engaging in referral activities and sharing information contained in the App, including information intended exclusively for VIP Users.
c) Points may appear in the synchronized Account up to 7 days after a Purchase made at the Alfa Shopping Center.
d) Points for VIP Users’ payments are automatically credited to the Account after a Purchase is made from Merchants in the Alfa Shopping Center and the transaction is posted to the bank account.
e) If a VIP Account is not updated within 90 days of the synchronization date or the last update, the User who pays for purchases at the Shopping Center will earn points only for the period during which the Account is synchronized.
f) In the case of a joint bank account: a single bank account may be synchronized with only one Account. At the same time, all payment methods linked to the joint account trigger the accrual of Points in the Account synchronized with the joint bank account.
g) If Automatic Points Accrual is enabled, payments made from one bank account will not be accepted under another loyalty account.
h) The same Purchase may be registered only once and only under a single Account (it is not permitted for the same Purchase to be registered in the Program by two different Participants—such action will be considered a violation of these Terms and Conditions.)
5. POINT VALIDITY PERIOD
Points awarded before October 21, 2025, remain valid for 24 months from the date of award. After this period expires, the points are automatically canceled, and the user may not make any claims regarding them.
Effective October 21, 2025, all newly awarded points are valid for 6 months from the date they are awarded. After this time, the points are automatically canceled and cannot be reinstated.
6. USE OF LOYALTY POINTS
Loyalty points earned in the app can be redeemed for specific rewards and benefits within the shopping center, such as prizes, shopping vouchers, and services offered at the shopping center.
Users can view the list of rewards and redeem loyalty points for selected rewards in the “My SPOT – Rewards Catalog” section. The list of rewards is specific to each shopping center and can be viewed in the corresponding section, based on the shopping center selected by the customer.
The user is not entitled to exchange rewards for cash, other products, or other benefits.
Users are required to retain the original (paper copy) of receipts totaling at least 150 PLN for the entire current calendar year and for at least 30 business days after the end of the calendar year. At the same time, the Organizer reserves the right to verify receipts registered in the Loyalty Program, particularly when redeeming a reward worth 10,000 points or more—this applies to the initial point balance. During the verification process for claiming the aforementioned reward, only photos of original receipts will be accepted. Bank statements, photocopies of receipts, and photos of receipts from the “Point History” tab in the app will not be accepted.
7. POINT HISTORY
You can view the history of points earned or redeemed in the “Points History” section of My SPOT.
7.1 Earning SPOT Member Status in the App: Depending on the number of points accumulated or credited through Automatic Point Accrual, users can achieve one of the following three status levels:
· BRONZE: default upon registration in the app;
· SILVER: achieved upon reaching the 5,500-point threshold;
· GOLD: achieved upon reaching 12,500 points;
VIP – A user who has enabled Automatic Point Accrual as part of the Loyalty Program, i.e., who has linked their bank account to a payment card in accordance with Section 4 of these Terms and Conditions.
Each of the four levels listed above comes with exclusive benefits and special discounts at partner stores.
7.2 Expiration of a Level
When a user achieves a new status in the app, it remains valid for 24 months and is available at all shopping centers in the NEPI Rockcastle portfolio in Poland that participate in the loyalty program. A list of shopping centers participating in the loyalty program can be found in the Terms of Use – Appendix No. 1.
The exception is VIP SPOT status, which remains valid for as long as the User’s bank account is synced and the User has not changed the point-earning method to manual scanning. If the User does not activate a payment card within 10 days after the expiration of 90 days from the last synchronization, the User’s level will be downgraded from VIP membership to a level corresponding to the number of points accumulated.
7.3 Benefits granted to users based on membership status:
Depending on the membership status a User has achieved in the app based on accumulated points, the User has access to discounts at partner stores and exclusive benefits.
The benefits granted to Users will be listed in the App and will be periodically updated by the Shopping Center; they may include: discounts at partner stores, VIP benefits, preferential services, or invitations to events.
Depending on their status, Users can view their benefits in the “My SPOT -> My Benefits” section of the app.
Benefits such as discounts, rewards, invitations to events, or other experiences cannot be exchanged for cash.
Benefits in the form of discounts under the SPOT program:
a) cannot be combined with loyalty cards issued by partner stores on their own. Each partner store in the My SPOT loyalty program will decide whether benefits in the form of discounts will be combined with other offers or with discounts offered by that store. The terms and conditions for accessing discounts will be specified in the “Discounts” section.
b) are granted by scanning the barcode generated in the “Discounts” section of each partner store’s discount tab or by presenting the discount in the app at the checkout of the store where you wish to use it.
7.4 How to Redeem Offers and Rewards
7.4.1 How to receive rewards:
To receive rewards purchased in exchange for loyalty points, the User must take the following steps:
(i) The User selects their preferred reward from the “Rewards Catalog” section in My SPOT.
(ii) If the User has enough points to purchase the reward (product or service), they select the reward and click the “Redeem Now” button.
(iii) The selected reward will be reserved for the User.
(iv) The User will receive a confirmation email with information on how to claim the reward: the name and description of the selected reward, the date the reward was reserved, the location where the reward must be claimed, and the claim deadline. The email may also include a QR code or the date and time of the event.
(v) The User is required to claim the prize within the timeframe specified in the email confirming its reservation. The standard redemption period is 1–3 business days from the time of booking, unless the terms and conditions of a specific promotion specify a different timeframe. Prizes may only be redeemed during the business hours of the Info Desk or the Administration Office designated for the relevant Shopping Center. The User should take the redemption location’s business hours into account when making a booking.
Once the pickup deadline has passed, the prize reservation expires. Points used toward the purchase of a prize may be manually credited back to the User’s account only in exceptional, justified cases. A request for a refund must be sent to the email address: supportpl@myspot.space within 7 days of the reservation’s expiration. After this deadline, the points are forfeited irrevocably and are non-refundable. The employee who will hand over the reward selected by the User or grant access to an exclusive event will ask the User to scan the QR code from the App, and upon its approval, will hand over the reward to the User or grant access to the event.
The Companies and/or Shopping Centers are not responsible for how Business Partners offer, deliver, or provide rewards. Once claimed, all rewards can be viewed in the “Points History” section. Participation in loyalty programs to earn rewards does not entail any additional fees or expenses for Users. Rewards under the My SPOT loyalty program and benefits received by the user based on membership status (e.g., access to discounts) are valid simultaneously, and it is up to the User to decide whether to take advantage of both within the loyalty program.
7.4.2 Warranty and Complaints Regarding Rewards:
The Program Operator does not provide a warranty for Prizes issued under the Program. Any warranty for a Product, if provided, is valid under the terms and for the period specified by the relevant store, the Lessee, or the manufacturer.If a problem arises with a Product, the Participant should report it to supportpl@myspot.space, providing details that allow the Reward to be identified and a description of the problem.
Complaints submitted through the Program Operator are accepted only for Rewards in the Electronics category and only during the warranty period for the specific Product.
If a complaint is upheld, the only options are to exchange the Product for a new one or to receive a refund of the number of points used to redeem it. The Participant is not entitled to a cash refund or cash payment.
7.4.3 How to use discounts at partner stores:To receive discounts, the User must go directly to the Retail Partner (i.e., a store in the Shopping Center) offering the promotion. Before paying for the products, the User must present the store’s discount offer in the app or the barcode published as part of the store’s offer, which will be scanned by a store employee.
The discount will be applied directly at the register. The Companies and/or Shopping Centers are not responsible for how a particular Retail Partner offers or grants the discount.
Participation in loyalty programs to obtain benefits does not entail any additional fees or expenses for Users.
8. CANCELLATION OF POINTS AND ACCOUNT SUSPENSION
a) The Shopping Center and/or the Company’s Business Partners reserve the right to deduct points that Users have earned as a result of fraud (e.g., by scanning copies of receipts, scanning receipts that were not obtained as a result of being a customer of the Shopping Center, scans of receipts from a store where the User works, scanning receipts and then returning the goods without informing the Organizer of the return and without reporting the receipt’s deregistration at , etc.). If, as a result of a reduction in the number of Points in the Program, the number of Points remaining in the Account is insufficient to redeem a Reward, the Participant loses the right to the Reward; and if the Reward has already been issued to the Participant, the Participant is obligated to return the Reward or its equivalent (at the Organizer’s discretion).
b) If the User scans a receipt from the screen of another device, a photo of a receipt, a receipt that has been altered in any way and/or superimposed on another receipt, a receipt proven not to belong to that User, or one that does not comply with the maximum limit of 2 receipts per day (last 24 hours) and 20 receipts per week (last 7 days)—in accordance with Section 3.4—or if the User is an employee of a tenant at the Shopping Center and scans receipts from the same store where they are employed, then the app owner and/or the Company may block the User’s access to the app.
9. WITHDRAWAL AND MODIFICATION
The Company reserves the right to withdraw or modify the My SPOT Loyalty Program at any time it deems appropriate, to change or cancel the list of benefits and the list of Rewards available in the app, as well as the list of stores participating in the program, without prior notice to the User and without the User’s consent.
10. INFORMATION AND COMPLAINTS
Users may send any questions, comments, or complaints to the email addresssupportpl@myspot.space .
All complaints or inquiries related to the operation of the Loyalty Program will be resolved by the Shopping Center within 30 days. The complaint procedure does not affect the rights and legal remedies that may be available to the consumer under the law.
11. OTHER INFORMATION AND TERMS OF USE:
A User may create only one user account and is required to provide accurate information. In order to verify the identity of a User applying for benefits under the account, the Shopping Center may ask the User to identify themselves by presenting an identification document (ID card/driver’s license/passport). The account is personal, and sharing login credentials with others is prohibited.
The Shopping Center reserves the right to delete an account or cancel accumulated points in the following cases: if the user violates any of the rules set forth in the Terms of Use, including:
a) if points are accumulated through fraud;
b) if points are not redeemed within 24 months of receipt.
Users may reset their password by following the instructions provided in the App.
Users are required to periodically review changes to the Terms of Use and Privacy Policy.
If a User does not wish to accept the Terms of Use and Privacy Policy, including any changes and/or amendments thereto, the User must cease using the App.
12. PROTECTION OF PERSONAL DATA:
The general legal framework governing the protection of personal data is set forth in the General Data Protection Regulation No. 679/2016 (“GDPR”) in effect in the European Union.
Details regarding the categories of personal data processed in connection with the use of the App and related details regarding such processing are available in the Privacy Policy.
Date: July 10, 2026
Appendix 1: List of shopping centers participating in the My SPOT Loyalty Program:
1. Alfa, 15 Świętojańska St., 15-277 Białystok
2. Aura Centrum, 16 Piłsudskiego Ave., 10-576 Olsztyn
3. Bonarka, 11 Kamieńskiego St., 30-644 Kraków
4. Focus Mall Piotrków Trybunalski, 123 Słowackiego St., 97-300 Piotrków Trybunalski
5. Focus Mall Zielona Góra, 17 Wrocławska St., 65-427 Zielona Góra
6. Forum Gdańsk, 7 Targ Sienny, 80-806 Gdańsk
7. Galeria Copernicus, 15 Żółkiewskiego St., 87-100 Toruń
8. Galeria Tomaszów, 1 Warszawska St., 97-200 Tomaszów Mazowiecki
9. Warmińska Gallery, 26 J. Tuwima St., 10-748 Olsztyn
10. Wołomin Gallery, 2 Geodetów St., 05-200 Wołomin
11. Karolinka, 152/154 Wrocławska St., 45-837 Opole
12. Platan, Teatralny Square, 41-800 Zabrze
13. Pogoria, 6 Jana II Sobieskiego St., 41-300 Dąbrowa Górnicza
14. Solaris, 16 Kopernika Square, 45-040 Opole
15. Magnolia Park, 58 Legnicka St., 54-204 Wrocław
Appendix 2: List of Eligible Entities—Banks Eligible for the Loyalty Program:
Alior Bank
BNP Paribas
ING Poland
mBank
Millennium Bank
Bank Pekao
PKO Bank Polski
Revolut
Santander Bank Polska
Appendix 3: List of stores excluded from the Loyalty Program:
City Handlowy
ING Poland
mBank
Millennium Bank
Euronet
Planet Cash
Gold Mint
Korona Currency Exchange
Coral Travel
ITAKA
TUI
Rainbow
Lotto
Magnolia Park Medical Center
Wrocław City Hall
Evapify
Inspiration Store
IQOS
SMOKE
Ploom
Super Pharm
Kwiatomat
Wine Center
Appendix 3: List of stores excluded from the Loyalty Program:
Citi Handlowy
ING Poland
mBank
Millennium Bank
Euronet
Planet Cash
Gold Mint
Korona Currency Exchange
Coral Travel
ITAKA
TUI
Rainbow
Lotto
Magnolia Park Medical Center
Wrocław City Office
Evapify
Inspiration Store
IQOS
SMOKE
Ploom
Super-Pharm
Flower Vending Machine (Kwiatomat)
Wine Center